Millennium Travel Corporation

Millennium Travel fraternity (MTC) make a motion agency plans to become a market leader by augmenting its tender depart agents with an automatize travel agent system for processing line of achievement reservations. The automated travel agent provide liaise between travelers and the MTC corporate computing system, which interfaces with commercial airline reservation services (e.g., SABRE). Like a human travel agent, it will assist travelers in booking, changing, and canceling flight reservations. If, for any reason, a traveler making a flight reservation travel request prefers human assistance, she will have the option to interact at once with a human travel agent.The MTC automated travel agent system will process a wide range of flight reservation service requests. These include, but are not limited to prying about flights and airfares,making, changing, and canceling traveler profiles and accounts, booking, changing, confirming, and canceling flight reservations, generating travel itineraries.Service Request TransactionA user with a valid system account and a valid travel account logs in to the system, requests to book a flight reservation, selects a flight, selects a payment method, and specifies delivery services for the flight tickets and travel itineraries. The system will accommodate both individual and corporate traveler accounts for domestic and international flight reservation travel requests.System RequirementsThe travel agent system must be capable of providing fast, accurate, and courteous (user amicable) services for all requests supported. The system must be able toanswer inquiries about flights and fares,generate, modify, and cancel traveler profiles and travel accounts, make, change, complete, and cancel reservations,obtain payment method and verify traveler credit line,generate travel itineraries and arrange for delivery of flight tickets and flight itineraries. Types of ticket delivery services include mail, courier, and airport pick- up types of route delivery services include mail, fax, e-mail.Future CapabilitiesWhile at first the system will constrict in ticketing airline reservations, in the future it is expected to be able to1)Make hotel and rental car reservations.2)Issue ticketless reservations. For example, ticketless flight reservations will work as follows travel agents making flight reservations will issue travelers confirmation amount (and not a ticket). At the airline gate the traveler will show photo acknowledgment and the gate agent will locate the flight reservation and issue a boarding pass.